How to Fix Vuse Alto Not Hitting: Troubleshooting Guide

By | March 16, 2024

If you’re experiencing issues with your Vuse Alto not hitting, don’t worry – we’re here to help! At, we understand the frustration of a malfunctioning vape pen. That’s why we’ve put together this comprehensive troubleshooting guide on how to fix vuse alto not hitting. Whether it’s a low battery charge, a dirty connection, or a faulty cartridge, we’ll walk you through the steps to get your Vuse Alto back in working order. So, let’s dive in and unravel the mysteries behind a non-functioning Vuse Alto.

How to Fix Vuse Alto Not Hitting: Troubleshooting Guide
How to Fix Vuse Alto Not Hitting: Troubleshooting Guide

Issue Possible Solution Low battery charge Hold down the power button or check the charging status Weak or unreliable cartridge connection Clean the connection between the cartridge and battery chamber Dirty metal contacts Use a cotton swab to clean the metal contacts on the battery and pod Poor pod connection Ensure the pod is firmly connected to the battery Faulty cartridge Try using a different cartridge to determine if the issue lies with the device or pod No resolution after troubleshooting Contact customer care for further assistance

Check the Battery Charge

If your Vuse Alto is not hitting, one of the possible reasons could be a low battery charge. To troubleshoot this issue, follow these steps:

1. Hold down the power button

If your Vuse Alto is not turning on, try holding down the power button for 3-5 seconds. This can help activate the battery and resolve any power-related issues.

2. Check the charging status

To ensure that your Vuse Alto is adequately charged, check the charge level by observing the lights on the light band near the pod insertion area. The more lights that are lit, the more battery life you have left.

If you find that your battery is not fully charged, it may be causing weak or unreliable connections between the cartridge and battery. In such cases, charging your Vuse Alto using a standard micro-USB cord and plug can help resolve the issue.

Check the Battery Charge
Check the Battery Charge

Clean the Connection Between Cartridge and Battery

Why is it important to clean the connection?

The connection between the cartridge and battery is crucial for the proper functioning of your Vuse Alto. Over time, residue and debris can accumulate, leading to a weak or unreliable connection. Cleaning the connection ensures optimal performance and a consistent vaping experience.

Steps to clean the connection:

1. Gather the necessary materials:

  • Cotton swabs
  • Isopropyl alcohol (optional)

2. Power off your Vuse Alto:

Before cleaning the connection, make sure to turn off your device by pressing the power button five times consecutively until it flashes orange.

3. Clean the battery contacts:

Take a cotton swab and gently rub the metal contacts on the battery to remove any residue or dirt. If needed, you can dampen the cotton swab with isopropyl alcohol for more effective cleaning.

4. Clean the cartridge contacts:

Insert the cotton swab into each end of the cartridge and rotate it to clean the metal contacts thoroughly. This will help remove any buildup that may be affecting the connection.

5. Reassemble and test:

After cleaning both the battery and cartridge contacts, reassemble your Vuse Alto and test if it’s hitting properly. If the issue persists, you may need to try other troubleshooting steps or contact customer care for further assistance.

Clean the Connection Between Cartridge and Battery
Clean the Connection Between Cartridge and Battery

Clean the Metal Contacts on the Battery and Pod

One common issue that can cause your Vuse Alto not to hit is dirty metal contacts on the battery and pod. These contacts are responsible for transmitting power and signals between the two components. Over time, dirt, debris, and residue can accumulate on the metal contacts, leading to a poor connection and reduced performance. Here’s how you can clean them:

What you’ll need:

  • Cotton swabs
  • Isopropyl alcohol (optional)

Steps to clean the metal contacts:

  1. First, ensure that your Vuse Alto is turned off and disconnected from the charger.
  2. Take a cotton swab and dampen it with isopropyl alcohol or use it dry.
  3. Gently rub the cotton swab on the metal contacts of both the battery and pod.
  4. Continue rubbing until any dirt or residue is removed.
  5. After cleaning, use a dry cotton swab to wipe away any excess moisture.
  6. Reconnect the pod to the battery and check if the issue is resolved.

Cleaning the metal contacts can improve the connection between the battery and pod, allowing for better performance and a more consistent vaping experience. If you don’t have isopropyl alcohol, you can still clean the contacts using a dry cotton swab. However, using isopropyl alcohol can help remove stubborn residue more effectively.

Ensure Proper Pod Connection

One common reason for the Vuse Alto not hitting is a poor pod connection. To ensure a proper connection, follow these steps:

1. Firmly Connect the Pod

Make sure your pod is firmly connected to the battery by pressing down on it. A loose connection can prevent proper airflow and hinder the device from functioning correctly.

2. Check for Damaged Pods

Inspect your pod for any signs of damage, such as cracks or leaks. Damaged pods can disrupt the airflow and lead to a poor vaping experience. If you notice any damage, it’s best to replace the pod with a new one.

Pro Tip:

If you enjoy experimenting with different flavors, consider purchasing additional pods to have a variety on hand. This way, you can easily swap them out and enjoy different vaping experiences without any interruption.

5. Try a Different Cartridge

If you’ve tried the previous troubleshooting steps and your Vuse Alto is still not hitting, it’s time to consider trying a different cartridge. Sometimes, the issue may lie with the specific cartridge rather than the device itself. By swapping out the cartridge, you can determine whether the problem is cartridge-related or if it persists with a new one.

How to Replace the Cartridge

To replace the cartridge on your Vuse Alto, follow these steps:

  1. Remove the current cartridge from the battery unit by gently pulling it out.
  2. Take a new cartridge and align it with the battery unit.
  3. Press down firmly to ensure a secure connection between the cartridge and battery.

Testing with a Different Cartridge

Once you have replaced the cartridge, test your Vuse Alto to see if it starts hitting properly. If the device functions as expected with the new cartridge, then it’s likely that the previous cartridge was causing the issue. However, if the problem persists even with a different cartridge, there may be an underlying problem with your Vuse Alto device itself.

Contact Customer Care for Further Assistance

If you have tried all the troubleshooting steps mentioned above and your Vuse Alto is still not hitting, it may be time to reach out to customer care for additional support. They are equipped with the knowledge and ise to help you resolve any issues you may be facing. Here are a few ways you can get in touch with them:

1. Hotline

You can contact customer care by calling their hotline, which is available during their business hours. The hotline number can usually be found on the packaging of your Vuse Alto or on the official website.

2. Email

Another option is to send a direct email to customer care. Look for their official email address on the packaging or website, and provide a detailed description of the problem you are experiencing with your Vuse Alto.

Things to Include in Your Communication:

  • Your name
  • Contact information
  • A clear description of the issue
  • Any troubleshooting steps you have already tried

Customer Care Response Time

Keep in mind that response times may vary depending on the customer care team’s workload. It’s best to be patient and wait for their guidance. They will work with you to identify the root cause of the problem and provide the necessary assistance to fix your Vuse Alto.